Softskills Archives - Rohit Dhir

A Profound Encounter- Courage, Compassion and Empathy

Courage, Compassion and Empathy

I had a meeting near Badarpur and instead of opting for the usual metro, I decided to hire an auto till Badarpur. Little did I know that I’ll remember this auto ride for the rest of my life and learn so many lessons. As I chatted with my father over the phone in Punjabi, my auto driver, Sardar Ji, couldn’t help but notice, prompting him to inquire if I was from Punjab. Confirming his suspicion, we started conversing. I came to know Sardar Ji had visited my hometown, Sultanpur Lodhi and had visited Gurudwara Shri Ber Sahib. I was overjoyed to meet someone who shared a connection with my hometown. We delved into Punjab’s core, touching upon Punjabiat, the Punjabi Language, and the profound teachings of Sikh Gurus. We passionately recounted the sacrifices made by the 5th, 9th, and 10th Guru Sahiban to protect humanity. However, the tone took a poignant turn when Sardar Ji, with a heavy heart, asked about the date. I told him today’s 1st Nov. He asked me to reflect upon what had transpired 30 years ago on that very date. Though I keep newspaper cuttings of all important events but I couldn’t recall anything. I admitted my ignorance, and he proceeded to share a chilling account. On 31st Oct 1984, PM of India Ms. Indira Gandhi was assassinated by her bodyguards, triggering a series of tragic events. Sardar Ji described how he narrowly escaped when a mob attacked his locality in Trilokpuri. In a desperate attempt to save Sardar Ji’s life, his father had to cut his hair. What Aurangzeb couldn’t do in his lifetime, the mob made his father cut Sardar Ji’s hair. After saving Sardar Ji’s life, his father was killed and his body was burned by the mob. Crossing Taimoor Nagar, I got a glimpse of Sardar Ji’s eyes from the rearview mirror. I noticed he was trying to control his tears. Even after so many years that tragedy still echoed in his memories. I was so overwhelmed that I asked him to stop the auto. Once the auto came to a halt, I stepped out, and embraced Sardar Ji with a warm hug, just like my mother used to hug me whenever I cried during my childhood. I cried like this tragedy had happened to me and I had lost one of my own family members. We cried together, and we consoled each other. I offered my sincere apologies for the pain he and his family had endured. I saluted the resilience and strength that Sardar Ji embodies. As we parted ways after reaching Badarpur, I couldn’t help but reflect on the significance of Empathy- a virtue often preached but seldom truly felt. To date, I am grappling with the realization that some wounds are too profound to ever fully heal. We live in a world that is divided along the lines of religion, caste, and creed. Stories like Sardar Ji’s remind and compel us to cultivate compassion for one another. Raised on tales of Sikh Gurus and heroes like Baba Banda Singh Bahadur, Bhai Mati Dass, Bhai Sati Dass, and countless others who selflessly sacrificed for the greater good of humanity. Sardar Ji’s story has reinforced my gratitude for all those who consider humanity as paramount religion. Their timeless lessons about compassion, courage, and interconnectedness resonate profoundly.

Rediscovering the Joy of Traditional Games as Training Tools for Deeper Impact.

Moneky’s Pole is the literal transition of the traditional game in context here. It is called Bandar Qilla. During our childhood, when televisions were an ultra-luxury, computers, laptops, and mobile phones were innovations in process, and routines were simpler and less distracting. our morning routine was all about waking up early, getting ready, and going to school and it was all fun. On return when, we would head out to meet neighborhood friends and engage in various outdoor games like Kabaddi, Gulli Danda, Pitthu Garam, Stapu, Lukan Meeti, Kokla Chhapaki, Bandar Qilla (Monkey’s Pole), and more. We would play until the sun set, and after coming home, do homework/study, have dinner, and sit with our grandparents to listen to their stories and tales. These stories would take us to magical worlds where horses could fly, and one could lift mountains. I would not call them fake, but they were probably high on imagination and wonder. However, today, it’s rare to find children playing in parks or playgrounds. Most of them are content playing on their PSPs or mobile phones. Cartoon channels have replaced grandparents as storytellers, and the traditional games we used to play have been forgotten. I often ponder whether the tales portrayed on cartoon networks or mobile screens possess the same enchanting ability as the imaginative stories that our grandparents used to transport us to other worlds. Having played both traditional and online games both, I would say that traditional games are much more enriching. I struggle to comprehend what younger generations find so appealing in mobile games. Traditional games were not only a form of entertainment but also provided valuable lessons in teamwork, responsibility, and morality, while fostering meaningful social connections. No wonder the training interventions most loved in my training room are about those games and the corporates are bound towards outdoor retreats, recreation, and physical activities. One of my favorite traditional games is Bandar Qilla (Monkey’s Pole). Although the monkey (chosen player) often gets beaten by the group, the game is still a lot of fun. This game requires 8-10 players, and after drawing lots, the player who loses becomes the monkey (Bandar). The monkey ties a rope around the pole and, with the help of his leg, draws a circle around the pole, which becomes his area. He or she is required to hang on to the loose end of the rope during the gameplay. The rest of the players keep their shoes around the pole, and the monkey is supposed to protect them from being stolen by other team members. The players outside the enclosure are not allowed to enter it, and the monkey cannot leave his circle. If the monkey does leave the circle, the players are allowed to kick him back inside. During the play, while stealing shoes, if any of the players is touched by the monkey, then the monkey is set free and the other player who was touched by him takes his place and becomes a new monkey. Once all the shoes have been stolen, the players start hitting the monkey with them until he runs towards his house or a pre-decided place, signaling the end of the game. The game is then repeated after drawing lots, and a new monkey is chosen. Although this game may seem a little weird to those who have never played it before, the adventure, vibe, and impact of the game are remarkable. If you want to experience the thrill and understand the deeper meaning behind this traditional game, you should play it at least once. To me, this game was never just about the monkey and the pole, but about human nature. The circle around the pole represents our boundaries, and the shoes around the pole represent our external environment family, internal environment , and the little joys in life. As long as we stay within our limits and protect what belongs to us, we remain safe. If we cross our boundaries and leave things unattended, there may be severe consequences. Hence going out of the comfort zones is good but one must guard the boundaries that define and impact our internal and external environment. This also defines our peace of mind and social existence. Just like the players outside the enclosure who try to steal shoes, there may be people who are annoying, and distract you from your goals of peace, happiness, and growth. They can trigger your anxiety, and get on your nerves in a zest to take away the little things that matter to us. But that is where you need to guard your inner boundaries and focus on your core. Nourish your inner circle, guard the space that matters, and never allow anyone to enter your inner circle and destroy the mental peace, just like the monkey whose only job is to guard what is his own, what matters most without letting the outside stress enter his sacred space.

Chauffeur’s Knowledge Trap

Have you ever been called to share your views on something you are not an expert at? Have you ever delivered a lecture with limited knowledge? How was your experience? Have you ever heard of Chauffeur’s Knowledge Trap ? Here’s a story of a nobel prize laureate and his chauffeur. Mr. Max Planck, nobel prize laureate of 1918, used to travel to different places to deliver lectures on ‘Quantum theory’. During one such travel to a university, the chauffeur told Mr. Planck that he has heard his lecture so many times and he remembers every point he makes during his lecture. And he is so sure that he can deliver the lecture without any problem. Listening to him Mr. Planck told him that no one from that university knows him and when they reach the university chauffeur can introduce himself as Mr. Planck and he will do a role reversal. Before reaching the campus of the university they exchanged their cloths. Mr. Planck put on chauffeur’s cap and the chauffeur wore Mr. Planck’s coat and got seated on the back seat. Mr. Planck drove him to the gate of the auditorium and they were received and greeted by the university chancellor and other professors. After exchanging pleasantries they went inside the auditorium and they were surprised to see the auditorium full of students. Mr. Planck (the fake chauffeur) was given a seat on in the last row and the chauffeur (fake Mr. Planck) started delivering his talk. He performed exceptionally well and for next two hour there was pin drop silence in the auditorium as everyone was so engrossed in his lecture. There was a big round of applause when he finished his lecture. The twist in the story The personified Mr. Planck, the chauffeur was about leave the podium when one of the professors raised his hand and asked him a very complex question which needed thorough mastery on mathematical equations and formulas. He was stunned as he had never expected a question from the audience nor any question was ever asked to Mr. Planck when he himself delivered his lectures. He needed to answer the question as unanswered question would have raised doubts on Mr. Planck’s quantum theory and would have dented his image. He thought for a while, smiled and told the professor that his question was so simple that even his chauffeur can answer it. Mr. Planck (the fake chauffeur) took the podium and answered the question with very complex mathematical equations and formulas. After answering the question Mr. Planck left in hurry and drove his chauffeur out of the university and swore never to repeat this in his life. Chauffeur’s Knowledge is half knowledge as they say, “Half knowledge is dangerous, either be ignorant or be excellent.” To acquire Planck’s knowledge first you need to understand the difference between both the types, Planck’s knowledge and Chauffeur’s knowledge. Following is the difference between the two: “Any fool can know. The point is to understand.” – Albert Einstein With the spread of social media and 24X7 TV channels, we follow a number of journalists and News anchors and depending upon our interests we believe everything they say on economy, investments, foreign affairs and a number of topics. Journalists and news anchors need not be experts on various topics and most of them behave as Chauffeurs with limited knowledge which they acquire from either listening to their competitors or unconfirmed sources of information. To be successful it becomes very important to come out of Chauffeur Knowledge Trap and establishing ones authenticity. Coming out of Chauffeur’s Knowledge Trap One can acquire Planck’s knowledge and come out of Chauffeur’s knowledge trap by using following strategies: Know your circle of competence: The first step to come out of chauffeur knowledge trap is to know your circle of competence. Once you have found out your circle try and stay within your circle of competence, even if it’s small. You can keep enlarging it by acquiring more knowledge. Develop habit of reading books: From the time immemorial it has been commonly understood that the best way to acquire knowledge is to read. Click here to learn how to develop habit of reading books. Attend training programs and seminars: Training programs and seminars led by experts focuses on specific topics or skills. These programs typically takes place over the course of few days and involve cooperative discussions, opportunities to share perspectives and issues related to the topic. The principle of Implementation and its impact on learning: Early implementation of what you learnt will enhance your learning by four times (4X) where as delayed implementation or no implementation of what you learnt will reduce your learning to one fourth (1/4). Implementation is the key. Write! Writing, to knowledge, is a certified check: As they say, “To know it- write it!” To write, you will need to read as you can’t be a great writer unless you are familiar with great writing. Writing a blog keeps you updated on all new developments on a certain topic/subject. Your quest to update your blog with new content will lead you to always be searching for new information/knowledge and sharing it with your readers. There Are No Short Cuts to acquire knowledge: Acquiring knowledge takes time, discipline and sincere efforts. Following poem written by English poet, Alexander Pope, sums up this beautifully: “A little learning is a dangerous thing. Drink Deep, or taste not the Pierian Spring; There shallow draughts intoxicate the brain, And drinking largely sobers us again.” In this poem Alexander Pope says that little learning or knowledge (the shallow draughts) will only confuse (intoxicate the brain), misleading us into thinking that we know more than, in fact, we do. Remedy to this problem lies in continuously learning (drink largely at the Pierian Spring- which is source of knowledge of art and science). Hope you enjoyed reading this. Keep learning!

Life Lessons from Bird Watching

I was a toddler when my parents used to take me to ‘Dinga Pull’, a local pond, near my home town of Sultanpur Lodhi in Kapurthala District. The pond was full, of a number of local as well as migratory birds like cranes, black winged stilts, herons and geese etc. Those were the days when air conditioners were a luxury only a few could afford. And most people used to sleep on rooftops during summers. Early in the morning everyday, I used to count number of big flocks of migratory birds. And I didn’t realize when bird watching became my hobby and continues to be the hobby I enjoy the most until today. The only difference is now I capture them in my digital memory as well. What amazes me the most about the birds is the variety of color, sizes and feather styles they exhibit. I love to watch them sing, dance, feed their chicks, eat, fight and sometimes trick human beings. My grandmother had at least two to three stories to tell on each bird I used to tell her about after coming back from my bird watching expeditions. In Greek culture the hell is described as ‘Averno’ a place without birds and I too believe in the same. God has surrounded us with birds and in our culture birds are symbol of our faith and trust on God. In addition to being impressed by the sheer beauty and diversity of the bird kingdom, I am equally amazed by their mannerism and behavior patterns. Over many years, I have learned a number of life lessons from bird watching and in this post I’ll share some of the key ones. 1. Evolution Sixty Six million years ago a ten kilometer wide asteroid collided with Earth; such was the impact of the collision that the dominant animal group at the time, the mighty dinosaurs went extinct, at least most of them. Though the impact was equivalent to a force of millions of nuclear bombs and eventually ushered in a nuclear winter like scenario for Earth’s climate, still one peculiar type of dinosaur made it through the catastrophe and survives today. We know the current descendants of these dinosaurs as ‘Birds’. There have been a countless studies to why did ancestors of modern birds survive while many of their close relatives succumbed. Recent research suggests that prior to the extinction event, a line of the dinosaurs shrank in the size gradually over millions of years as they developed flight capabilities and beaks (instead of teeth). And they were able to sustain themselves eating seeds long enough to survive the climate conditions and emerge as survivors. Evidence also suggests that seeds are usually tough naturally and can withstand catastrophic phenomena. It’s possible that changes in diet actually lead to leaner structure overtime and their bones and muscles evolved become lighter (and therefore the flight). This was possible in part because birds evolved and adapted to the environmental changes. And of course the conditions created by the collision were favorable to their long term survival, so they got lucky as well. In order to grow and to be successful in our lives we also need to change and adapt as per the situation. 2. No One Wins Alone Birds fly in V shape formation and each formation has a leader and each member of the formation follows the leader. When the lead bird flaps its wings it creates uplift for the followers and helps save their energy and they can fly farther. When the leader gets tired another member from the formation takes his place and the leader shifts to another position without any feeling bad about losing his position in the formation. Once they reach their destination their hierarchy ceases to exist and all of them spend time with each other as equals. If they see any danger they shout and also tell others about the danger. A great team beats a great individual any day. When you surround yourself with like minded people with a winning attitude you benefit from fresh ideas, profound insight and positive energy. 3. Know the Route and Travel Together Migratory birds fly thousands of kilometers every year and they follow the same route for generations. As they say, “if you want to go fast, go alone and if you want to go far, go together.” No one understands this phrase better than birds. They fly together as flying together increases their chances of survival. 4. Wake Up Early You will never find a bird sleeping late in its nest. Birds wake up very early and welcome the sun with beautiful songs and start their routine with positive energy. This is one trait found in all successful people world over- they all are early risers and start their day when others are still sleeping in their beds. If you want to develop habit of waking up early click here. 5. Self Care Birds struggle the whole day feeding and taking care of its ever-growing chicks, still you will not find a single bird untidy. Birds take care of themselves and they keep themselves clean and tidy. When we are stressed at work with loads of to do list and overdue tasks, the first thing we do is to skip meals, stop exercise and ignore our social life. Ignoring self care only makes things worse. Self care helps us in preventing the overload burnouts, reducing the negative effects of stress and helps us to refocus. If you can’t take long breaks to rejuvenate your energies even small breaks go a long way to help you perform better. 6. Come Back Home Birds start their day early for the search of food and sometimes they fly to distant places looking for food but when sun sets in they always come back to their nests. A number of people ask where do migratory birds belong to and I always answer that their home is where their families are. Travel… Continue reading Life Lessons from Bird Watching

Management Lessons from Ali Baba & Forty Thieves

Ali Baba and 40 Thieves is amongst most told stories from the Arabian world and I am sure most of you must have listened to this amazing story. I came across this amazing story recently while preparing for my upcoming program and immediately some thoughts crossed my mind. In this post I’ll share the Management Lessons from Ali Baba & Forty Thieves. Here is the story of Ali Baba & Forty Thieves* Ali Baba and his elder brother Qasim are the sons of a merchant. After their father’s death, the greedy Qasim marries a wealthy woman and becomes well-to-do, building on their father’s business. Ali Baba marries a poor woman and settles into the trade of a woodcutter. One day, Ali Baba is at work collecting and cutting firewood in the forest, and he happens to overhear a group of 40 thieves visiting their treasure store. The treasure is in a cave, the mouth of which is sealed by magic. It opens on the words “open sesame” and seals itself on the words “close sesame”. When the thieves are gone, Ali Baba enters the cave himself and discreetly takes a single bag of gold coins home. Ali Baba and his wife borrow his sister-in-law’s scales to weigh their new wealth. Unbeknownst to them, Qasim’s wife puts a blob of wax in the scales to find out what Ali Baba is using them for, as she is curious to know what kind of grain her impoverished brother-in-law needs to measure. To her shock, she finds a gold coin sticking to the scales and tells her husband. Under pressure from his brother, Ali Baba is forced to reveal the secret of the cave. Qasim goes to the cave, taking a donkey with him to take as much treasure as possible. He enters the cave with the magic words. But in his greed and excitement over the treasure, he forgets the words to get out again. The thieves find him there and kill him. When his brother does not come back, Ali Baba goes to the cave to look for him, and finds the body quartered and with each piece displayed just inside the cave’s entrance, as a warning to anyone else who might try to enter. Ali Baba brings the body home where he entrusts Morgiana, a clever slave-girl from Qasim’s household, with the task of making others believe that Qasim has died a natural death. First, Morgiana purchases medicines from an apothecary, telling him that Qasim is gravely ill. Then, she finds an old tailor known as Baba Mustafa whom she pays, blindfolds, and leads to Qasim’s house. There, overnight, the tailor stitches the pieces of Qasim’s body back together so that no one will be suspicious. Ali Baba and his family are able to give Qasim a proper burial without anyone’s asking awkward questions. The thieves, finding the body gone, realize that yet another person must know their secret, and they set out to track him down. One of the thieves goes down to the town and comes across Baba Mustafa, who mentions that he has just sewn a dead man’s body back together. Realizing the dead man must have been the thieves’ victim, the thief asks Baba Mustafa to lead the way to the house where the deed was performed. The tailor is blindfolded again, and in this state he is able to retrace his steps and find the house. The thief marks the door with a symbol so the other thieves can come back that night and kill everyone in the house. However, the thief has been seen by Morgiana who, loyal to her master, foils the thief’s plan by marking all the houses in the neighborhood similarly. When the 40 thieves return that night, they cannot identify the correct house, and their leader kills the unsuccessful thief in a furious rage. The next day, another thief revisits Baba Mustafa and tries again. Only this time, a chunk is chipped out of the stone step at Ali Baba’s front door. Again, Morgiana foils the plan by making similar chips in all the other doorsteps, and the second thief is killed for his failure as well. At last, the leader of the thieves goes and looks himself. This time, he memorizes every detail he can of the exterior of Ali Baba’s house. The leader of the federation pretends to be an oil merchant in need of Ali Baba’s hospitality, bringing with him mules loaded with 38 oil jars, one filled with oil, the other 37 hiding the other remaining thieves. Once Ali Baba is asleep, the thieves plan to kill him. Again, Morgiana discovers and foils the plan, killing the 37 thieves in their oil jars by pouring boiling oil on them. When their leader comes to rouse his men, he discovers they are all dead and escapes. The next morning, Morgiana tells Ali Baba about the thieves in the jars. They bury them, and Ali Baba shows his gratitude by giving Morgiana her freedom. To exact revenge after some time, the leader of the thieves establishes himself as a merchant, befriends Ali Baba’s son (who is now in charge of the late Qasim’s business), and is invited to dinner at Ali Baba’s house. However, the thief is recognized by Morgiana, who performs a sword dance with a dagger for the diners and plunges it into the thief’s heart, when he is off his guard. Ali Baba is at first angry with Morgiana, but when he finds out the thief wanted to kill him, he is extremely grateful and rewards Morgiana by marrying her to his son. Ali Baba is then left as the only one knowing the secret of the treasure in the cave and how to access it. This is how this story ends for everyone happily for everyone except forty thieves. The forty thieves were rich and powerful but still they not only lost all their fortunes but also their lives. Ali Baba was neither more powerful nor smart still he managed to get everything by making best use of… Continue reading Management Lessons from Ali Baba & Forty Thieves

Tips For An Awesome Co-Facilitation (Last post of the series)

In my last post on ‘The Art of Co-Facilitation’ I talked about Co-Facilitation, its types, advantages and potential disadvantages. A co-facilitation program is very different than conducting a solo program as a lot of planning and co-ordination needs to be done with the partner facilitator. Following are some quick tips for an awesome Co-Facilitation: Before the Program Plan and Document: This is the first step before every program. Write down the plan on a piece of paper or a word document. Make sure your plan includes the agenda, session plan, time allocation and key deliverables by each of the facilitators. With this the co-facilitators can further plan their individual sessions, who’ll take lead on which part of the program, and who will be responsible for logistics. Share Expectations: Before you go for the program you need to share your expectations with your co-facilitator as he may have a different understanding of the co-facilitation and any disconnect between co-facilitators lead to conflict and ruining the program. Leveraging Strengths: Co-facilitators may have different styles and capabilities. You must discuss your strengths and weaknesses and plan how you can leverage on each other’s strengths to run the program successfully. Practice: Practice gives real time feedback on the flow and various other aspects of running a co-facilitated program. It helps in testing assumptions and fixing the time for various interventions. Doing this actually helps you to intervene if your co-facilitator deviates from the plan. Inspect the venue: Have a look at the venue and check the sitting arrangement, various logistics, sitting arrangement for the co-facilitator. During the Program Support your co-facilitator: While your co-facilitator is conducting an activity you need to pay attention as he may need some props or your help to keep scores etc. or you may write on the white board while your partner is having some discussion with the participants or you may help your co-facilitator in distributing handouts/books etc. Neither interfere nor contradict: Very basic but very important. Neither interfere while your co-facilitator is conducting some activity nor contradict him (unless it’s critical for learning). I strongly recommend when one facilitator is conducting his part of the program the co-facilitator should be out of the sight of the participants as if both of the facilitators will be there the participants may find it difficult to focus on the one who’ll be running the program. The other co-facilitator should be on the stage only if there’s some activity or he’s assisting the lead facilitator of that part of the program. Stay on time: Remember you can finish the program in designated time only if both the facilitators stay on time. If one facilitator takes more time than what is allocated, it may impact the other facilitator activity and overall program. Team Work: Co-facilitation is all about team work and you can’t be successful if your co-facilitator fails. Support each other and help each other to play your roles well. The best learning and memory you can give is of a great team work. After the Program Share feedback: It’s very important to ask and share feedback. You may ask your co-facilitator what went well? What didn’t work as planned? What is the biggest learning? How differently would you run the program during next co-facilitation? Note down the responses and refer to these when you co-facilitate another training program. Take care of the logistics: Check out the status of the logistics. There may be times when you have a lot of unused training material and you may have to courier it back. Also the attendance and other training records needs to be e-mailed and there could be follow-ups with the clients. Co-facilitators can divide and finish the tasks. Hope these two posts will help you conduct an awesome co-facilitation program. Feel free to share your experience/feedback.

The Art of Co-Facilitation

I have been a trainer and facilitator for last 11+ years and have conducted a number of training programs successfully. Recently I got an opportunity to co-facilitate a Leadership training program with my colleague Mr. Kunal Chakrabarti wherein he was the lead trainer and I was second in command. This was my first ever co-facilitation program and I was little worried so I requested Mr. Chakrabarti to help and guide me as how can we make it a success. He helped me with various tips which actually helped me to run the program successfully. In this two series blog I’ll share my views on the art of Co-Facilitation, Advantages and Potential Disadvantages and how to master the art of Co-Facilitation. What is Co-Facilitation? Co-Facilitation is defined as, “Meeting or other group process by two or more persons in a cooperative, collegial manner to achieve a given outcome. Each facilitator is capable of assuming the lead role. Those not taking the lead role can support the lead facilitator in various ways.“ In their book, ‘Co-Facilitation’, Joana Knight and Warren Scott has write, “The distinguishing feature of co-facilitation is that it is intended to be a partnership, where two or more facilitators take joint responsibility for filling the facilitator role. The purpose of this partnership is either to enable and maximize group and individual learning, or to help the group to achieve other ends such a making a business decision.” Three models of Co-Facilitation Alternate Leading: In this model each facilitator leads the part of the session. The alternating roles are decided at the time of the planning process. Shared leading: In this model the facilitators are not responsible for a specific session but they can chip in and flow out as per the need of the session. There are times when one facilitator might be in lead role and the other facilitator may chip in to explain a point or clarify any doubt. The key challenge in this model is sometimes the session is hijacked by the other facilitator giving no time to the facilitator to make his point. The Apprentice Model: In this one facilitator is more experienced than the other. The experienced facilitator takes the majority of the session allowing the apprentice (less experienced facilitator) to learn and practice safer activities. It builds the confidence of the less experienced facilitator as he knows there’s someone who can step in if things doesn’t go the way as planned. Co-Facilitation enhances the possibility and outcome of group programs, ensuring the facilitation experience comes from a place where the sum totals more than the parts. While there are a no. of advantages of co-facilitation, there are some potential disadvantages also and if you are going to co-facilitate a session you need to consider both to avoid any dangers of ruining the session. Advantages of Co-Facilitation Synergy: When people work together collaboratively and share their skills, resources and energy a synergetic effect often develops and usually the outcome of the deliberation exceeds the sum of individual contribution. Capitalizing on Strengths: Facilitators may have different styles and strengths and they can divide the session in a way that lets them to capitalize on their individual strengths. Lightens the Load: Co-facilitation eases the pressure of full responsibility. There’s a huge list of things which needs to be done before and during the session such as preparation, design, holding the space for the group, observing what is going on from a process standpoint and dealing with logistical issues. Robust Approach: It brings different approaches, attributes, energies, experiences, skills, styles and perspectives to the program and allow for a more robust approach. Enhanced Creativity: In co-facilitation different skill sets of the facilitators can be used to make the session more interesting by enhancing the creativity. Skill Development: Facilitating is a lonely activity and the opportunities for personal and professional development are less as usually the participants don’t give meaningful feedback on the facilitator competence. In Co-facilitation both the partners get feedback from each other for their work which in turn can help them to sort out the issues and become more proficient. Conserving Energy: It is very difficult to conserve your energy for a daylong session for a lonely facilitator. I remember falling ill during a training program and how hard it was to continue the session. Co-facilitator provides that breather to his peer facilitator where he can recharge himself and shine. Potential Disadvantages of Co-Facilitation Egos: Sometimes the co-facilitators do not lean into the relationship equally and they try to dominate each other and their egos may get in the way of effective co-facilitation. Competition: Sometimes the co-facilitators may become competitive with each other and adopt competitive rather than collaborative approaches. May be stressful: Co-facilitation may be stressful as there may be mismatch of the styles of the co-facilitators. Co-facilitation may be stressful for the participants as they may have to adjust as per the styles of the facilitators. Time consuming: Co-facilitation can be time consuming as it does not only need only joint planning but also evaluation and feedback. Different Styles and Orientations: Co-facilitators may have different styles and different orientations- theoretical, technical and personal- potentially spoiling the effectiveness of each other. Overtraining: With highly energetic two or more facilitators sometimes overtraining is very likely due to too many interventions which stifle both participants and learning. Blind Spots: If Co-facilitators are same in their theory/ technique and approach they are very likely to have mutual blind spots in recognizing different dynamics. There’s a possibility that both the facilitators missing out significant learning opportunities. This is first part of two part series on ‘The Art of Co-Facilitation’. In my next blog I’ll write about the ‘Tips for an awesome Co-Facilitation’. Happy Reading 🙂

A Thought Well Provoked!

Have you ever thought why it is important for us to continuously improve ourselves? Here’s a Thought Well Provoked and my take on what it takes to be someone’s role model. Last week I facilitated a training program for the employees of IDBI Bank at their New Delhi regional office. It was a three days training program and everything went as per the plan and all my trainees were happy. Post session a couple of trainees wanted to talk to me regarding their future plans and seek some help on how can they do better in their lives. I spoke to them one by one and helped them with my suggestions. I was happy to see enthusiasm and the way they wanted to learn new things and explore new opportunities. By the time I finished it was quite late, I left the premises in a hurry as I was to go out with my wife. On the way to metro station I called my wife to inform that I am on the way and I shall be home in about 30 minutes. It was when I noticed some of my trainees, who were having coffee at Cafe Coffee Day, waving and inviting me to join them. As I was busy over the phone call and also was in hurry hence I just waved back and kept walking towards the metro station. While I took escalators for the metro station I realized I have committed a mistake as I should have finished my phone call, gone inside the CCD, thanked them for the invitation, shared my plan for the evening and then should have excused myself. Realizing my mistake I went back, apologized for my behavior and shared the reason for my odd behavior. They seemed happy as we spoke for some time, laughed remembering some light moments of the training program. Before departing they asked me for a group photograph and we requested a CCD team member to click`. After we got the picture clicked, I thanked the CCD member and I requested one of my trainees to share the picture with me on Whatsapp and I departed for the metro station. I was in metro when I received a friend request on my Facebook account from one of them which I accepted. In next couple of minutes I saw a picture which was tagged to me with a caption, ‘with Rohit Sir..What a Gem!!!!!!’ It was a proud moment for me as one of my trainees had written such high for me. It’s been 5 days today that I got such high regards from someone and I am really happy and overwhelmed with honor, love and respect my trainees showered upon me. But there is something which is bothering me for last 5 days and I could not sleep properly. There are some questions which are continuously haunting my mind. ‘Am I really a Gem? Am I really worth this honor, love and respect?’ I don’t have an answer to the questions and I am not sure whether there is any answer to my questions. The only thing I know is, I am not perfect and I have many limitations and I need to a long way to be able to accept such honor. A quote from great Sufi Saint Baba Sheikh Farid perfectly explains state of my mind, “Kaale Mainde Kapde Kaala Mainda Ves, Gunhee Bhareya Main Fira Lok Kahe Darvesh” (My Clothes are Black My persona is Black, I Roam Around Full of Sins Yet People Call Me a Holy Man). I want to thank all my trainees for provoking these thoughts in my mind. I promise I’ll try and transform myself into a better human being and a better professional and live as a role model and up to your expectations. God Bless!

Getting Out of Fire Fighting- From Reactive to Proactive Management

In my previous post I shared 7 Strategies to Revive a dying company. In this post I will share the strategies of getting out of fire fighting mode by switching from reactive to proactive management. For a project management company it’s very important to meet the timelines and complete the project in the stipulated time. If the timelines are not met the company may face severe consequences and to avoid any financial loss many projects managers start work in fire fighting mode and often compromise the quality of the work. So what could be the best management style for a project manager? In today’s post I’ll discuss how to get out of fire fighting by being proactive from being reactive manager. Managing a project is very challenging as there are many internal as well external factors involved and it’s always difficult to control both the factors. Suppose you are doing a project, say Project A, which is nowhere near completion and your client is not giving you any extension to complete the project and pressurizes you to allocate more resources to complete the project on time. Now the management is forced to bow to your clients’ demands and call people from Project B. You also have timelines to meet for Project B and you are in fix where to focus more as new team will need some time to understand the Project A . In the process the timelines to complete Project B will be compromised. Now to meet timelines of Project B more people has to be called from Project C. A number of companies fall in this vicious cycle which forces the management to always be in fire fighting mode.Now question arises what is fire fighting? Is it something related to extinguishing fire? Fire fighting is an emergency allocation of resources required to deal with unforeseen problems. In management terms, Fire Fighting is another name of Reactive Management and is defined as reacting to unforeseen problems with a focus to somehow control the situation for the time being. If management has not foreseen or planned to handle the problem these often become hectic, stressful and a routine with no end in sight. Reactive Management happens due to poor planning, bad processes/policies or not fixing the accountability and a Project Manager will never be in able to control a situation. How can one move to Proactive Management from Reactive Management? Before I explain how to be proactive manager, we need to understand the meaning of Proactive Management. Proactive Management is basically to think ahead, foresee and plan for strategies to address expected as well as unexpected problems. Following are some simple but Powerful Strategies on How to manage Proactively and come out of Fire fighting mode: Process Management Do not take decision on the basis of your experience or intelligence. You may be a blessed manager but everyone is not. Make processes for all the business needs and follow the processes religiously and keep changing dysfunctional processes. A dysfunctional process may trigger a reactive management situation. Do thorough reviews of all the processes and make checklists for each situation. Make your team understand the importance of checklists and how these can help you keep a tap on the proceedings and take corrective measures if something goes wrong Time Management (Work Prioritization): Prioritize tasks or activities into urgent or important. Finish the critical tasks first and delegate the important activities. Important activities should be finished before they become urgent and pull you in fire fighting mode again. KAIZEN: Kaizen or continuous improvement is a long term approach to work that systematically seeks to achieve incremental changes in the processes in order to improve efficiency and quality. It is responsibility of everyone and not just selected few. Management should be open to new ideas with a focus on the solution. Ask your team members about their opinion on different issues.